Terms of Use
Website Terms of Use
1. Introduction
1.1. Welcome to www.centricwear.vn ("Website"). We provide information to you ("You" or "User") on the Website under the terms and conditions in this document. By accessing, using the Website, the products and/or services provided under the Website ("Use") are governed by the conditions, terms and notices below ("Terms of Use"). By using the Website, you agree to all Terms of Use and Customer Privacy Policy, which may be adjusted and updated by us from time to time without prior notice. You are advised to check this page regularly for changes to the Terms of Use. Please understand that if you refuse to accept the Terms of Use, you will not be able to use or purchase any products on the Website.
1.2. These Terms of Use are an agreement between You and Centric Group Joint Stock Company ("Company"). Accordingly, the Company is willing to grant You access to this Website.
1.3. The Company reserves the right to change these Terms of Use from time to time. Your rights under these Terms of Use shall be those stated in the latest version of the Terms of Use posted on the Website at the time of your use. By accessing or performing any action on the Website after we have published it, you agree to the contents of the Terms of Use as amended accordingly.
2. Rights to Use and Access the Website
The Company grants You a limited license to access and make personal use of this Website and not to download or modify the Website, or any portion thereof, except with the express written consent of the Company. This license does not include any resale or commercial use of the Website or its contents; the collection or use of any product listings, descriptions or prices; any derivative use of the Website or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. The Website or any portion thereof may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of the Company. You may not counterfeit or utilize counterfeiting techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Company and its affiliates (including its parent company, an “Affiliate”) without the express written consent of the Company. Any unauthorized use terminates the license granted by the Company.
3. Third Party Links and Content
3.1. You may not link to, tamper with or duplicate any part of the Website without the Company's consent.
3.2. The Website may contain links to or display content from third parties (“Third Party Content”), including links to websites operated by other organizations or individuals (“Third Party Websites”). Third Party Content and Third Party Websites are not under the control of the Company. The Company does not endorse, approve, make any commitment, or representation regarding Third Party Content, Third Party Websites, products, services, or information related to Third Party Websites, or the owners or operators of Third Party Websites, or their conduct. If You use or rely on Third Party Content or Third Party Websites, You do so at Your own risk.
4. Trademarks, Service Marks, and Copyrights
4.1. Centric Group Joint Stock Company owns all trademarks, service marks, trade names, logos and domain names contained in the Website or has valid rights to use them from licensors, suppliers and third parties. Modification, unauthorized use or copyright infringement of any trademark on the Website for any purpose is not permitted.
4.2. Centric Group owns the copyright to all materials and information on the Website or has the legal right from the licensors, suppliers and third parties to use the materials and information on the Website. The materials and information on this Website may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, in whole or in part, for any purpose without the prior written consent of Centric Group, other than for your personal use or non-commercial use.
5. Our products
The Company attempts to make product descriptions as accurate as possible. To the extent permitted by law, the Company does not warrant that product descriptions and pricing or other content on this Website are completely accurate, complete, up-to-date or error-free. Weights, measurements and other descriptions provided on the Website are approximate and are provided for convenience only. The Company will make every reasonable effort to accurately display product characteristics, including available colors. However, the colors you see on the Website may differ from the actual colors, depending on your mobile device, computer system, monitor and/or other display features.
6. Terms of Sale
6.1 .By placing an order, You are offering to purchase the Products on the Website and subject to the terms and conditions of the Website. All orders are subject to availability and confirmation of the price of the order. Delivery times may vary depending on the availability of the products. Any confirmation or commitment regarding delivery times is subject to delays arising from the delivery service or due to force majeure events and we cannot be held responsible for these delays.
6.2. To place an order on the Website, you must be over 18 years old and be a buyer (not a buyer for resale). The Company reserves the right to refuse any request from you.
6.3. Except for bulk orders established in a separate manner, as a customer, You agree not to place orders with a total value greater than VND 50,000,000 (including VAT and other related costs). In addition, the total quantity of products You order must not exceed 99.
7. Contract
When You place an order, You will receive an email notification of receipt of Your order. This email is only an acknowledgement of receipt of Your order and does not constitute Your acceptance of Your order. A contract between You and the Company for the purchase of the products (“Contract”) will not be formed until You receive an email confirming that Your products have been dispatched from our warehouse or are otherwise available for collection (“Dispatch Confirmation”). Please note that the Contract only covers those products recorded on the Dispatch Confirmation. We will not be obliged to supply any other products that may have formed part of Your order until the dispatch of those products is confirmed on a separate Dispatch Confirmation.
8. Pricing and Availability
8.1. Although we endeavour to ensure that all details, descriptions and prices shown on the Website are accurate, errors (including system errors) may occur. If we discover an error in the price or payment for any goods which you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If the order is cancelled and you have already made payment for the goods, you will receive a full refund of any money paid.
8.2. Where applicable, the prices stated on the Website include value added tax (VAT). Delivery costs will be calculated at the rates set out in Article 21 below. These additional costs will be shown and included specifically in the “Total Price” section.
8.3. The Use may include typing errors, inaccuracies, or other errors and may be incomplete or out of date. Accordingly, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to act on any request from you based on information on the Use that may contain errors, inaccuracies, or errors, including, but not limited to, errors, inaccuracies, or outdated information relating to pricing, shipping, payment terms, or return policies.
9. Payment
9.1. All prices on the Website are in Vietnamese Dong. You can pay for your order (i) upon receipt of the goods (in the form of cash on delivery (COD)); or (ii) through online payment (by international credit and debit cards or other methods available on the Website): or (ii) through bank transfer.
9.2. Most major credit and debit cards such as Visa, Mastercard, JCB and Discover are accepted for payment. When you pay online, you will be redirected to another website owned and operated by an independent payment gateway service provider, which will collect and process your financial information based on that website's own terms and policies.
9.3. If You fail to make any payment using the payment method chosen or the payment is cancelled for any reason, the Company will cancel the order and suspend delivery until You have paid in full.
10. Invoice
The Company will issue and include a receipt in the package along with the purchased items. A value added tax (VAT) invoice will be issued and sent to the email address that You have registered with us.
11. Discount Code
11.1. From time to time, promotional coupons or discounts may be made available for use on the Website. By using a promotional coupon or discount, You understand and agree to the terms and conditions of such programs.
11.2. The promotional code must be entered during checkout to be valid. The discount amount and discount threshold include tax, but exclude shipping and gift wrapping (if applicable). The discount cannot be used in conjunction with any other offer.
12. Communications and other content
12.1. Visitors may submit suggestions, ideas, comments, questions or other information to our Customer Center and/or to the Website provided that such content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, injurious to third parties, objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or misrepresent the origin of any content.
12.2. When You submit, upload, or post to or through the Website, in accordance with our Privacy Policy, in any form, information, materials, suggestions, ideas, concepts, know-how, techniques, questions, comments, or other information ("Customer Communications"), such information will be treated as non-confidential and non-proprietary. You automatically grant the Company and its Affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, copy, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media worldwide. The Company may use any or all Customer Communications for any purpose whatsoever, including but not limited to, copying, transmitting, disclosing, publishing, broadcasting, developing, deleting and manufacturing and/or marketing in any way for any or all commercial or non-commercial purposes.
12.3. You grant the Company and its Affiliates and sublicensees the right to use the name that You submit in connection with such content, if they so choose. You represent and warrant that You own or otherwise control all of the rights to the content that You submit; that the content is accurate; that use of the content You supply does not violate these Terms of Use and will not cause injury to any person or entity; that the content You supply does not and will not infringe the intellectual property, publicity, privacy or other rights of any party and that the content is and will not be defamatory or libelous; and that You will indemnify the Company or its Affiliates for any claims arising from the content You supply. The Company has the right, but not the obligation, to monitor and edit or remove any other activity or content. The Company is not responsible and assumes no liability for any content or Customer Communications shared by You or any third party through the Website whether or not arising under copyright, defamation, privacy, obscenity or other laws. However, we reserve the right to remove any or all Customer Communications including any material that we deem inappropriate or unacceptable. The Company shall have no obligation to use, return, review or respond to any Customer Communications.
13. Limitation of Liability
13.1. THIS WEBSITE AND ALL INFORMATION RELATED HEREIN ARE PROVIDED BY COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS. NEITHER COMPANY, PARENT, SUBSIDIARIES, AFFILIATES OR PARTNERS, OR OUR DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES OR AGENTS MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, ABOUT THE CONTENT, MATERIALS OR PRODUCTS PRESENTED ON THE WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE WILL BE AT YOUR SOLE RISK TO THE EXTENT PERMITTED BY APPLICABLE LAW. COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT THE WEBSITE, ITS SERVERS OR E-MAIL SENT FROM THE COMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR TECHNICAL DEFECTS. THE COMPANY, ITS PARENT, SUBSIDIARIES, AFFILIATES OR PARTNERS, OR OUR DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES AND AGENTS SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL DAMAGES OR ANY OTHER LOSS OR LIABILITY ARISING FROM (A) THE USE OR INABILITY TO USE THE SITE OR THE SERVICES, OR (B) THE INABILITY TO USE THE SITE OR THE SERVICES, OR (C) THE INABILITY TO USE THE SITE OR THE SERVICES, OR (D) THE INABILITY TO USE THE SITE OR THE SERVICES, OR (D) THE INABILITY TO USE THE SITE OR THE SERVICES, OR (D) THE INABILITY TO USE THE SITE OR THE SERVICES, OR (E ... INABILITY TO USE THE WEBSITE; (B) ANY DECISION, ACTION OR INACTION OF ANY PARTY RELATING TO RELIANCE ON THE CONTENT OF THE WEBSITE; (C) INTERRUPTION OF BUSINESS OPERATIONS; (D) DELAY/INTERRUPTION IN ACCESS TO THE WEBSITE; (E) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (F) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF ACCESSING THIRD PARTY LINKS ON THE WEBSITE; (G) COMPUTER VIRUSES, SYSTEM FAILURE OR FAILURE RELATED TO THE USE OF THE WEBSITE; OR (H) ANY DELAYS, INACCURACIES, ERRORS OR OMISSIONS IN THE CONTENT ON THE WEBSITE.
13.2. You agree that your sole remedy, if any, is from the manufacturer or supplier of the products, consistent with such manufacturer's or supplier's warranty, or to seek an exchange or refund for such products in accordance with our Return Policy.
13.3. By accessing our Website, You accept all risks associated with the use of the Website, including but not limited to the risk that Your computer, software or data may be damaged by any virus transmitted through this Website or by any Third Party Content or Third Party Website. To the extent permitted by law, all warranties, conditions and claims (whether express or implied) arising out of or in any way connected with this Website are excluded.
14. Disclaimer
You agree to indemnify the Company and its Affiliates from any damages, liabilities, costs, expenses and expenses, including reasonable attorneys' fees, that the Company may incur as a result of Your violation of any of these Terms of Use or any claim relating to information provided by You or actions taken by You. We will promptly notify You of such claim, action or proceeding if it arises.
15. Protection of personal information
15.1 Please review our Privacy Policy, which also governs your access to the Website, to understand our practices.
15.2. Customer Communication Information as defined in section 12 is and will be considered non-confidential and non-proprietary.
16. Security
Please review the privacy practices outlined in our Privacy Policy.
17. Suspension
The Company reserves the right to suspend, interrupt or revoke Your access to the Website for any reason, including but not limited to, Website upgrades and maintenance.
18. Governing Law, Jurisdiction Terms
This Use shall be governed by and construed in accordance with the laws of Vietnam and shall not be affected by the provisions of conflict of laws. In the event of any dispute, You and the Company agree that such dispute shall be resolved through arbitration at the Vietnam International Arbitration Center under the Vietnam Chamber of Commerce and Industry (“VIAC”) for settlement by arbitration in accordance with the Arbitration Rules of VIAC. The arbitral tribunal shall consist of three (3) arbitrators appointed in accordance with the Arbitration Rules of VIAC. The place of arbitration shall be in Ho Chi Minh City, Vietnam. The language of arbitration shall be Vietnamese. The parties expressly disclaim the application of the provisions of the United Nations Convention on Contracts for the International Sale of Goods in resolving related issues.
19. Force Majeure Event
The Company shall not be liable to You for any delay or failure to perform any of its obligations due to force majeure or other causes beyond the Company's control, including but not limited to, natural disasters, war or terrorism, epidemics, pandemics, acts of God, charges under government laws, regulations or policies and shortages of supplies of goods and services.
20. Return policy
Please refer to our Return Policy which is updated on the Website from time to time.
21. Delivery
21.1. We will endeavour to fulfil your order for the items listed in the Order Confirmation within 01 to 07 working days. Please note that any delivery estimates are estimates only. In exceptional cases, we will notify customers via a Notice placed at the top of our home page. In such cases, that information will supersede the above.
21.2. A standard delivery fee of VND 50,000 (including VAT) will be applied to each order. You will be entitled to free delivery if your order is valued at VND 1,500,000 (including VAT) or more.
21.3. If our supply of the goods is delayed due to an event beyond our control, we will contact you and notify you as soon as possible and we will take steps to minimise the impact of the delay. Please note that we will not be liable for delays caused by such an event beyond our control, but if there is a significant risk of delay, you may contact us to terminate the Contract and receive a refund for the goods(s) you have paid for but not yet received.
21.4. Regarding Delivery, our delivery service provider will attempt to deliver the product(s) You have ordered (“Delivery Attempts”) on 03 attempts. After 03 Delivery Attempts, if the product(s) cannot be delivered to You for reasons unrelated to us, we will assume that You wish to cancel the order and the order will be terminated. Accordingly, we will return to You all payments received from You, including delivery charges (if any), without any undue delay within 30 days from the date the order was cancelled.
22. Store Pickup Service
22.1. If you choose to pick up in store, you may receive your order within 03-05 days from the date you place your order, depending on the availability of the goods and other factors. We will send you an email notification when the ordered product(s) are ready. You will not be able to select a store that is not available for pick up in store.
22.2. We will send you a collection notice 12 days after the item is ready but you have not collected it. After 14 days from the time the item is ready in store, if you have not collected it, we will assume that you wish to cancel the order and the order will be cancelled accordingly. Accordingly, we will return to you all payments received from you, including delivery charges (if any), within 30 days of the order being cancelled.
22.3. Orders picked up at Your store will only be delivered when picked up by You or the person you registered when placing the order.
22.4 Please note that You or the person collecting the order on Your behalf must present the order reference sent to the email address You provided to us and identification to complete the in-store pickup service.
23. Obligations of the Company (seller)
In addition to the obligations specifically set forth in these Terms of Use, the Company is obliged to deliver, transfer goods to the Customer and receive payment.
24. Customer Obligations
24.1. In addition to the obligations specifically set forth in these Terms of Use, You shall not:
(i) use the Website for any unlawful purpose;
(ii) use the Website to harm, abuse, harass, stalk, threaten or insult another person;
(iii) take any action that may cause inconvenience, disadvantage, or harm to users, third parties, or the Company;
(iv) resell, redistribute, or otherwise engage in activities that involve purchasing products from the Website for profit;
(v) fraudulently register or hold multiple registered accounts on the Website;
(vi) interfere with, disrupt or hinder the operation of the Website, or the Company;
(vii) upload, post, transmit or otherwise make available any material that:
a. is not Your original work, or may infringe the intellectual property rights or rights of others;
b. is, or could reasonably be considered to be, defamatory, obscene, offensive, threatening, abusive, pornographic, vulgar, obscene, indecent or unlawful, including material that is racially or religiously defamatory, incites violence or hatred or is likely to harm, offend or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation or any physical or mental disability;
c. include images or personal information of others unless You have their consent;
d. You know or suspect, or You reasonably should know or suspect, to be false, misleading or fraudulent;
e. contains large amounts of untargeted, unwanted or repetitive content; or
f. contains financial, legal, medical or other professional advice.
If you believe that a user has violated any of the above conditions, please contact us.
24.2. The Company reserves the right to block, suspend, or discontinue any user, registered account on the Website and to modify or remove any material uploaded, posted, transmitted or otherwise made available on the Website by any user without notice; to unilaterally determine and limit, refuse and/or disallow returns from customers at any time due to an unusual or excessive return history. By uploading, transmitting, posting or making available any material via the Website, You grant the Company a perpetual, non-exclusive, worldwide, royalty-free license to use, reproduce, modify and exploit the material in any form and for any purpose. Membership registration may not be approved if the registrant has previously had his/her account or membership cancelled.
24.3. The Company is not responsible and accepts no liability for any material uploaded, posted, transmitted or made available on the Website by any person other than the Company. The Company does not endorse any opinion, advice or statement made by any person other than the Company.
24.4 You agree to indemnify the Company and each of its officers, employees, agents, contractors, suppliers and licensors (collectively, the “Affiliates”) from any liability, loss or damage (including all legal and other costs on a full indemnity basis) suffered or incurred by the Company and or an Affiliate arising (in whole or in part) from any breach or non-compliance with any of these Terms of Use, or any other default or wrongful conduct relating to the subject matter of these Terms of Use, on the part of You or any of Your Affiliates.
25. General Terms
25.1. By continuing to use the Website, You acknowledge that You have read and understood these Terms of Use, and You agree to comply with and be bound by the terms and conditions of the Terms of Use. These Terms of Use may not be changed or modified in any way without the prior written consent of the Company.
25.2. These Terms of Use supplement Your obligations and rights under the Privacy Policy on the Website. For the avoidance of doubt, in the event of any inconsistency between these Terms of Use and the Privacy Policy or other terms and conditions posted on the Website, the Terms of Use shall prevail. If You are unsure of Your rights under these Terms of Use, please contact us using the information below.
25.3. The Company's failure to act with respect to a breach by You or others shall not prejudice the Company's right to act with respect to other or similar breaches.
25.4. If You are acting as a representative of an organization or individual (including on behalf of Your employer), You and that organization or individual, whether jointly or severally, assume all of Your obligations as set out in these Terms of Use.
25.5. If any part of these Terms of Use is held by a court to be invalid, illegal or unenforceable, that part shall be severed and the remainder of this agreement shall continue in full force and effect to the extent permitted by law.
25.6. If You have any questions regarding the Terms of Use for this Website, please contact us via our Customer Center via the contact section page on our FAQ help or by post at the following address:
Centric Group Joint Stock Company
Address 15-17 Ngoc Khanh, Giang Vo Ward, Ba Dinh District, Hanoi City.